Refund Policy

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Returns and Refunds

Although we discourage returns simply for a change of mind, we would like for you to enjoy products purchased from UrbanCred.com. 

If you purchased a product directly from the site and are not happy with the purchase, we will issue you a refund (amount will be less shipping fee; if applicable) provided that the item is returned within 14 days of original purchase to our fulfillment centers or office (items pre-order or back-ordered may be returned within 14 days of product ship date). If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Refund requests can take up to 10-20 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 

Masks
Gift cards 
Books or Magazines

To complete your return, we require a receipt or proof of purchase if from in-store.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 14 days after delivery.

All product returns must be returned unused and in a resalable condition, packed in their original packaging, including any accessories, manuals, and documentation that shipped with the product.

All returns must include a return label, which can be requested by contacting us at support@urbancred.com. Items shipped without a return label provided may not be accepted.

If the item requested for return is past 14 days, it is ineligible for a return.

All refunds will be to your original method of payment.

Products purchased through retailers other than UrbanCred are at the discretion of the individual retailer where the product was purchased.

All product returns must be returned unused and in a resalable condition, packed in their original packaging, including any accessories, manuals, and documentation that shipped with the product.

All returns must include a return label, which can be requested by contacting us at suppport@urbancred.com or initiated through your online account at www.urbancred.com. Items shipped without a return label may not be accepted. All returns, unless due to defects, will require customers to provide return shipping.

If the return is not due to merchandise that was damaged prior to your receipt of the merchandise, you will be responsible for the shipping cost back to UrbanCred.

All refunds will be to your original method of payment.

Products purchased through retailers other than UrbanCred are at the discretion of the individual retailer where the product was purchased.

International Returns

We, unfortunately, are unable to provide labels for returns from outside the US. If you are still interested in returning your item, we will need to deduct the shipping costs from the total order. 

Late or Missing Refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@urbancred.com.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at support@urbancred.com and we will supply you with a shipping label.

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