Terms & Conditions

OVERVIEW

Welcome to the UrbanCred website.

This website is operated by UrbanCred, a subsidiary of Wingbot Inc. Please read these Terms and Conditions carefully before accessing or using our website, by visiting our site and/ or purchasing something from us, you agree to be bound by the following terms and conditions.

UrbanCred has established these terms and conditions so you will know what you can expect from us to ensure you have an enjoyable shopping experience. These Terms and Conditions cover UrbanCred as well as Wingbot Inc. When one is mentioned, the other is covered under the same rules as well as vice versa. 

The use of this Website (www.UrbanCred.com) is governed by the policies, terms, and conditions set forth below. Please read them carefully as your use of this site, your placement of an order or your submittal of any purchase order to UrbanCred indicates acceptance of these terms and conditions. 

You agree to be bound by and accept this agreement as applicable to your purchase of product(s) from UrbanCred.com. These terms and conditions are subject to change without prior written notice at any time, in UrbanCred’s sole discretion. 

Governing Law

THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. 

Order Acceptance

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. 
Item availability and prices of all products sold at the UrbanCred.com site are subject to change without notice. We reserve the right to limit quantities on certain items. (Price changes will not be retroactively applied to any outstanding or completed orders.) 

Credit Cards

We accept all major credit cards, including Visa®, MasterCard®, and American Express®. In addition, we also offer the use of PayPal®, Amazon Pay as an alternative for payment services. Please be sure to provide the exact billing address and telephone number that your credit card issuer has on file for you. Incorrect information may cause a delay in processing your order. 

Shipping Charges, Taxes

Unless stated otherwise, all orders are shipped out from our warehouse in New York, NY. The customer is responsible for sales and all other taxes, associated with the order, if applied, however, designated. Products delivered to New York will be charged for 8.875% sales tax. Additional import tax may also apply. 

Title, Risk of Loss

Title to products passes from UrbanCred to Customer on shipment from the UrbanCred facility. UrbanCred is free of responsibility once the merchandise ordered leaves UrbanCred facility. In the case of loss or damage that occurs during shipping, Customer is responsible for any insurance claims. 

Product Use, Risk of Damage

All products listed on UrbanCred website are made to be used in the USA domestically, unless stated otherwise. UrbanCred only sells 100% genuine, brand new, unaltered products sourced directly from original manufacturers or authorized distributors. UrbanCred is not liable for loss or damages of any kind arising from the use of products sold from this site including but not limited to consequential, incidental, direct or indirect loss or damages. 

Warranties

We do not cover or handle any warranties of any kind. If you need a copy of the manufacturer's warranty for a product sold by UrbanCred.com or have questions regarding the warranty for a product, please contact the manufacturer or visit their website for more information.

Return Policies 

We want you to love your UrbanCred experience, so we offer returns on most* orders sent to U.S. addresses within 14 days of delivery (excluding final sale items). We also accept returns of packages delivered to international addresses that are initiated within 30 days of receipt; international customers outside the U.S. are responsible for return postage. Please contact us prior to sending it back to us for further instructions.

Refunds do not include any shipping costs paid on your original order, if applicable, nor do they include any costs from shipping orders back to us due to returns.

Returned items must be:

• In brand new, unworn, unopened condition
• Item(s) must not have been worn, altered, washed, or damaged or they will not qualify
• Item(s) must include original packaging and tags

*While most items are eligible for return, final sale items are never eligible for return or exchanges. Please note that all sale items are considered final sale. Final Sale items are never eligible for return or exchanges. 

Open box returns on non-defective items will not be accepted. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Refund requests can take up to 10-20 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 
Gift cards 
Books or magazines
Face masks and coverings
Final sale items

To complete your return, we require a receipt or proof of purchase if from in-store.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 14 days after delivery.

All product returns must be returned unused and in a resalable condition, packed in their original packaging, including any accessories, manuals, and documentation that shipped with the product.

All returns must include a return label, which can be requested by contacting us at support@urbancred.com. Items shipped without a return label provided may not be accepted.

If the item requested for return is past 14 days, it is ineligible for a return.

All refunds will be to your original method of payment.

Products purchased through retailers other than UrbanCred are at the discretion of the individual retailer where the product was purchased.

All product returns must be returned unused and in a resalable condition, packed in their original packaging, including any accessories, manuals, and documentation that shipped with the product.

All returns must include a return label, which can be requested by contacting us at: suppport@urbancred.com. Items shipped without a return label provided may not be accepted.

If the return is not due to merchandise that was damaged prior to your receipt of the merchandise, you will be responsible for the shipping cost back to UrbanCred.

International Returns

We, unfortunately, are currently unable to provide labels for returns from outside the US. As a result, international customers or customers in U.S. territories are responsible for return shipping. We apologize for the inconvenience.

Sale items (if applicable) 

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbancred.com and we will supply you with a shipping label.

Warranties

You agree to indemnify, defend and hold harmless the Company and its Associates from and against any and all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), alleging or resulting from your use of UrbanCred.com in violation or breach of the Terms of Use. 

These Terms and Conditions May Change

UrbanCred.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the UrbanCred.com Web site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site. 

This Web Site is Owned and Operated by Wingbot Incorporated

The UrbanCred.com Web site is operated by Wingbot Incorporated. The mailing address for Wingbot Incorporated is 1357 Broadway #450, New York, NY, 10018.

Correction of Errors and Inaccuracies 

The information on the UrbanCred.com Web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). All pictures are for illustration purposes. Please note that such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. We apologize for any inconvenience this may cause you. 

Errors & Omissions 

In the event a product is listed at an incorrect price due to an error, UrbanCred.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. UrbanCred.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, UrbanCred.com shall issue a credit to your credit card account in the amount of the incorrect price. 

Color Rendition 

We have done our best to display as accurately as possible the colors of the products shown on the UrbanCred.com Web Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. 

Copyright 

The compilation, collection, selection, arrangement, assembly, and coordination of all Content available on this web site is the exclusive property of UrbanCred.com and protected by the U.S. and international copyright laws. Copyright 2018-2023 UrbanCred. ALL RIGHTS RESERVED. The content of the UrbanCred.com Web Site, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. All trademarks and copyrights contained herein are the property of their respective holders. Other product and corporate names may be trademarks of other companies and are used only for explanations and to the owners’ benefit, without intend to infringe. All the Content available on this web site may only be used by you for your personal shopping and data-gathering resources. You may make copies of selected portions of the Content, provided that such copies are made only for your personal use and only if you maintain any proprietary notices contained in such Content. Any other use, including but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the Content for any other purposes is strictly prohibited. 

ENFORCEMENT OF TERMS AND CONDITIONS 

BY ACCESSING AND USING THE URBANCRED.COM WEB SITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THE URBANCRED.COM WEB SITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF NEW YORK, UNITED STATES OF AMERICA. 

DISCLAIMER 

INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, URBANCRED.COM DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, WINGBOT INCORPORATED DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. PRICES ARE SUBJECT TO CHANGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.