Shipping & Returns
We provide free shipping to the US for orders over $150.
For orders below $150, and to the rest of the world, shipping cost is a flat rate price depending on your location. This price may change according to the fluctuating prices of shipping. You can save on shipping by ordering multiple items together.
You will receive a shipping notice and tracking number once your order has been processed. Allow up to two days to begin tracking your package. Import duties and taxes levied by your country are the responsibility of the recipient.
We currently ship from our office in NYC.
Standard domestic shipping usually takes between 4-10 working days depending on your location.
Express domestic shipping usually takes between 2-3 working days depending on your location.
Please allow an additional 1-2 working days for order processing time.
We pack, prepare and ship on certain days on weekdays, excluding holidays. That means we ship on Wednesday, Friday, and Saturday. The cutoff time for shipping out the same day is at 1 PM. Anything ordered after or during the weekend will be shipped the following business shipping day.
Once a package is marked as delivered by the carrier, we are no longer responsible for lost or stolen items. Once a package is out for delivery, where it's left is up to the carrier — if porch theft is a concern in your area, consider having your order delivered to a workplace, a location with a doorman or front desk, a locker service, or another secure address.
If you're concerned about theft or a missing package, add our partner Route Package Protection to your order — click here. Route covers packages that are lost, stolen, or damaged in transit, and claims are filed and paid directly through Route, usually faster than a carrier investigation.
Pre-order/back-order means that we are currently low on or have no stock of an item, your order will be shipped as soon as the item becomes available.
For these products, we may offer these products for pre-order so that you may reserve your items before they arrive and sell out. Your payment is processed when your order is made to ensure your reservation. Estimated ship dates are found on each product page. There may be times where the arrival of said product will be delayed due to shipping interruptions or other issues. Always keep in mind that this usually depends on the shipping carrier and varies from situation to situation. We will do our best to keep you updated during these times.
During the pre-order period, you receive a discount in exchange for your early order. All products go to full price once they arrive. Note that all pre-ordered items are excluded from all other discounts. Any orders that attempt discounts other than the listed preorder discount will auto cancel.
You may cancel your pre-order at any time prior to shipping. All ship dates provided are estimates and may change at any time due to real-time transit conditions provided by carriers.
We may charge a processing fee to re-ship orders that have been returned to us for the following reasons:
- Refused or rejected upon delivery
- Insufficient/incorrect address entered during the ordering process
- Unclaimed parcels from your local post office
We want you to love your UrbanCred experience, so we offer returns on most* orders sent to U.S. addresses within 14 days of delivery (excluding final sale items). Please contact us prior to sending it back to us for further instructions.
Please ensure all items are returned in resalable condition. Note that any promotional or free gifts included with your order must also be returned. We reserve the right to refuse a return or refund if any products are found to be damaged, missing, or otherwise unfit for resale.
Orders sent to international addresses are not eligible for return.
Refunds do not include any shipping costs paid on your original order, if applicable. Customers are responsible for all return shipping costs.
Returned items must be:
- In brand new, unworn, unopened condition
- Not worn, altered, washed, or damaged, or they will not qualify
- Complete with original packaging and tags
*While most items are eligible for return, final sale items are never eligible for return or exchanges. All sale items are considered final sale.
Open box returns on non-defective items will not be accepted. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
Refund requests can take up to 10-20 days.
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.
Non-returnable items: Gift cards, books or magazines, face masks and coverings, final sale items.
To complete your return, we require a receipt or proof of purchase if from in-store. Please do not send your purchase back to the manufacturer.
Partial refunds may apply if: (1) an item isn't in its original condition, is damaged, or is missing parts for reasons not due to our error, or (2) an item is returned more than 14 days after delivery.
All refunds will be to your original method of payment. Products purchased through retailers other than UrbanCred are at the discretion of that retailer.
Starting a return: Email support@urbancred.com with your order number to request a return authorization before sending anything back. Once approved, you're responsible for packing and shipping the item back to us using the carrier and shipping method of your choice — we no longer issue prepaid return labels. Please use a trackable shipping method and hold onto your tracking number; UrbanCred isn't responsible for return packages lost or damaged on the way back to us.
You are responsible for the cost of return shipping unless the item was defective or damaged prior to your receipt of it.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at support@urbancred.com.
Only regular priced items may be refunded — sale items cannot be refunded and are considered Final Sale. Pre-ordered items are not considered sale items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email support@urbancred.com and we will supply you a shipping label.
