Shipping policy
How much does shipping cost?
We provide free shipping to the US for orders over $150.
For orders below $150, and to the rest of the world, shipping cost is a flat rate price. This price may change according to the fluctuating prices of shipping. You can save on shipping by ordering multiple items together.
You will receive a shipping notice and tracking number once your order has been processed. Allow up to two days to begin tracking your package. Import duties and taxes levied by your country are the responsibility of the recipient.
Where will you be shipping from?
We currently ship from our store in NYC.
How long does domestic shipping take?
Standard domestic shipping usually takes between 4-10 working days depending on your location.
Express domestic shipping usually takes between 2-3 working days depending on your location.
Please allow an additional 1-2 working days for order processing time.
When are your shipping days?
We pack, prepare and ship on certain days on weekdays, excluding holidays. That means we ship on Monday, Wednesday, and Friday, the cutoff time for shipping out the same day is at 1 PM. Anything ordered after or during the weekend will be shipped the following business shipping day.
What does pre-order / back-order mean?
Pre-order /back-order means that we are currently low on or have no stock of an item, your order will be shipped as soon as the item becomes available.
For these products, we may offer these products for pre-order so that you may reserve your items before they arrive and sell out. Your payment is processed when your order is made to ensure your reservation. Estimated ship dates are found on each product page. There may be times where the arrival of said product will be delayed to shipping interruptions or other issues. Always keep in mind that this usually depends on the shipping carrier and brand partners and varies from situation to situation. We will do our best to keep you updated during these times.
During the pre-order period, you receive a discount in exchange for your early order. All products go to full price once they arrive.
You may cancel your pre-order at any time prior to shipping. All ship dates provided are estimates and may change at any time due to real-time transit conditions provided by carriers.
Do you charge a re-shipping fee?
We may charge a processing fee to re-ship orders that have been returned to us for the following reasons:
1. Unknown reason – refused or rejected upon delivery
2. Insufficient/incorrect address entered during the ordering process
3. Unclaimed parcels from your local post office