Shipping policy
UrbanCred Shipping Policy
Everything you need to know about how, when, and where we ship. If your question isn't answered here, email support@urbancred.com with your order number and we'll help.
1. What does shipping cost?
Free standard shipping on US orders over $150.
For US orders under $150 and for all international orders, shipping is charged at a flat rate calculated at checkout. Flat rates are reviewed periodically and may change as carrier costs change; the rate shown at checkout is the rate that applies to your order.
Ordering multiple items together is the cheapest way to ship — one flat rate covers the whole order.
Import duties and taxes are the responsibility of the recipient. UrbanCred does not collect or remit duties, tariffs, VAT, or customs fees on international orders, and we cannot predict or reimburse them. Refusing a package to avoid duties does not entitle you to a refund of shipping charges.
2. Protect Your Order — Route Package Protection
We strongly encourage every customer to add Route Package Protection at checkout.
Route is a third-party shipping protection service that covers your package if it is lost, stolen, or damaged in transit. It costs a small percentage of your order total, and claims are filed and paid directly through Route — usually far faster than a carrier investigation.
For orders of $300 or more, we consider Route protection essential. High-value packages are the ones most likely to be targeted for porch theft, and the ones you can least afford to lose.
Once a package is scanned as delivered by the carrier to the address you provided, UrbanCred is not responsible for lost or stolen packages and will not issue a refund or replacement. If you purchased Route, file your claim with Route. If you declined Route, any claim must be filed with the carrier — we will provide tracking documentation on request, but we cannot file, guarantee, or expedite a carrier claim on your behalf.
Route protection must be added at the time of purchase and cannot be applied to an order after checkout.
3. Where do you ship from?
All orders ship from our store in New York City.
4. When do you ship?
We pack and ship Wednesday through Sunday, excluding holidays.
The cutoff for same-day shipping is 1:00 PM ET. Orders placed after 1:00 PM, or on a Monday or Tuesday, ship on the next shipping day.
Please allow 1–2 business days for order processing in addition to transit time.
5. How long does delivery take?
Transit times below begin once your order has shipped, not when it is placed.
| Service | Estimated transit time |
|---|---|
| Standard domestic | 4–10 business days |
| Express domestic | 2–3 business days |
| International | Varies by destination and customs |
Delivery times depend on your location and are estimates provided by the carrier. They are not guaranteed. UrbanCred is not responsible for delays caused by carriers, weather, customs inspections, holiday volume, or other circumstances outside our control, and shipping charges are not refundable for late delivery.
6. Tracking
You will receive a shipping notification with a tracking number once your order has been processed. Please allow up to 2 days for tracking to begin updating — carriers often do not scan a package until it reaches their first sorting facility.
7. Shipping addresses
You are responsible for entering a complete and accurate shipping address at checkout. We ship to the address exactly as provided.
If you notice an error, email support@urbancred.com immediately with your order number. We will correct the address if the order has not yet shipped, but we cannot guarantee it — once a package is with the carrier, we cannot redirect it.
We are unable to ship to freight forwarders, and orders shipped to a forwarder are not eligible for lost, stolen, or damage claims of any kind.
8. Pre-orders and back-orders
Pre-order or back-order means we are low on or out of stock of an item, and your order will ship as soon as it becomes available.
- Offering an item for pre-order lets you reserve it before it arrives and sells out.
- Payment is processed when the order is placed to secure your reservation.
- Estimated ship dates are listed on each product page. All ship dates are estimates and may change at any time based on carrier conditions and brand-partner timelines.
- Arrival can be delayed by shipping interruptions, production issues, or customs. We will keep you updated when that happens.
- Pre-order pricing is a discount in exchange for ordering early. All products move to full price once they arrive.
- You may cancel a pre-order at any time before it ships for a full refund. Once an item ships, the standard return policy applies.
For pre-order and back-order items, the 14-day return window begins on the product ship date, not the order date.
9. Re-shipping fees
We may charge a re-shipping fee on orders returned to us for any of the following reasons:
- Refused or rejected upon delivery
- Insufficient or incorrect address entered at checkout
- Unclaimed parcels at your local post office or carrier facility
When an order comes back to us for one of these reasons, you may choose either:
- Re-shipment — the current shipping cost plus a $10 processing fee; or
- Refund — the order total less original shipping charges and any carrier return-to-sender fees.
Orders left unclaimed and unaddressed for 30 days after we notify you may be restocked and refunded less shipping and return fees at our discretion.
10. Order changes and cancellations
We move quickly on shipping days. If you need to change or cancel an order, email support@urbancred.com as soon as possible with your order number. We will do our best, but once an order has been packed or handed to the carrier we cannot change or cancel it — you will need to follow the return process instead.
We reserve the right to cancel or refuse any order, including orders that appear fraudulent, are placed for resale, or cannot be shipped to the address provided.
11. Changes to this policy
Shipping rates, carriers, ship days, and transit estimates may change at any time at our discretion. The version of this policy posted at UrbanCred.com when your order is placed is the version that governs that order.
12. Questions
support@urbancred.com — please include your order number.